Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, interact with or make a purchase from swancityorlando.com (the “Site”) and our affiliates.

At Swan City, we respect your privacy almost as much as we respect avoiding I-4 during rush hour.

We only collect information that helps us:

  • Run the shop and website along with social media outlets owned by Swan City or affiliated
  • Improve your overall experience when interacting with the flock
  • Keep things secure. If we can get a key to the city and keep that locked up…just saying
  • Occasionally remind you about products, drops, or chaos you may enjoy
  • Occasionally share opinions, obsessions, and Orlando-related chaos we think you’ll enjoy
  • Fuel our very specific passions, grievances, and hyperlocal fixations
  • Continue documenting the things we love, loathe, and can’t stop talking about

We do not sell your personal information to shady internet goblins, individuals or organizations that do not align to our values (or anyone at all for that matter), and definitely not to the geese at Lake Eola—they can never be trusted!

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages and products viewed
  • How you interact with the Site
  • What website or search terms brought you here

We call this “Device Information.”

Technologies We Use

Like most modern websites that aren’t trapped in 2007, we use a few standard technologies:

  • Cookies — small data files stored on your device that help improve your browsing experience and remember preferences. Not cookies made famous by Gideon’s Bakehouse.
  • Log files — records of activity on the Site including browser type, IP address, and timestamps.
  • Pixels, tags, and web beacons — tools that help us understand traffic, site performance, and marketing effectiveness

You can disable cookies in your browser settings if preferred, though parts of the Site may behave a little weird afterward.

For more information about cookies, visit:  
All About Cookies: https://www.allaboutcookies.org

Order Information

When you make or attempt to make a purchase through the Site, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

Accepted payment methods may include credit cards, Shop Pay, Apple Pay, PayPal, and other payment providers available at checkout.

Together, Device Information and Order Information are referred to in this policy as “Personal Information.”

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send confirmations and shipping updates
  • Communicate with you
  • Detect fraud or suspicious activity
  • Improve the Site experience
  • Understand how people use the Site
  • Share occasional marketing or promotional content (only if you’ve opted in)

Basically: keeping the nest running smoothly so no cygnets get lost from our Chief Swan Officer.

Sharing Your Personal Information

We share limited information with trusted third parties that help operate the business.

For example:

 

We may also share information if legally required to do so or to protect the rights and safety of Swan City, our customers, or others.

Behavioral Advertising

We may use your information to show you targeted ads or marketing that align with your interests.

In other words: if you look at one swan-themed item, the internet may decide you now live exclusively for swan content. And to be fair, you might. That is what happened to us and we swear we can stop at any time we want…we just don’t want to.

You can manage ad preferences through:

  • Facebook Ad Settings  
  • Google Ad Settings  
  • Microsoft/Bing Ad Settings
  • Digital Advertising Alliance Opt-Out

Do Not Track

Please note that we currently do not alter our Site’s data collection practices when we receive a “Do Not Track” signal from your browser.

Your Rights

If you are located in certain regions, including the European Union, you may have rights to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your information
  • Object to certain data processing activities

To exercise these rights, contact us using the information below.

Please note that your information may be processed outside your country of residence, including in the United States.

Data Retention

We keep order information for our records unless and until you request deletion, or unless retention is required for legal or operational reasons.

Minors

The Site is not intended for individuals under the age of 13.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or business changes.

If we make major updates, we’ll post them here faster than Orlando builds another luxury apartment complex.

Contact Us

Questions? Concerns? Privacy-related existential dread?

Contact us at:swancityorlando@gmail.com

or by mail:

Swan City  
Attn: Privacy Compliance  
1414 E Washington St  
Orlando, FL 32801  
United States